Privacy & Security Policy

1. Field of application

This privacy and cookie policy applies to all personal data processed by Integration Fox via its Applications, online platforms, and apps (the “Application”).

The purpose of this policy is to provide you with a clear explanation of what personal data we collect, when, why and how we collect, use and share your personal data and it explains your rights.

You have the option to save and print this policy.

2. What personal data do we process?

Your personal data may be entered into the Application by yourself or by third parties.

• Synced data: Clients of Integration Fox may use the services of Integration Fox to sync their contact information of third parties. This way, Integration Fox may process your data.
• Data provided by yourself: During your registration and elsewhere on the Application, you can provide information such as name, company name, email, address, telephone and other relevant data. It is possible that your personal data will be supplemented with other data, such as location, statistics, history and other information related to your activities in the Application.

3. Synchronized (Synced) data

The clients of Integration Fox warrant that they have the right to sync data between certain online apps and tools. As soon as someone syncs your personal data, this policy applies to you. In case you are of the opinion that someone misuses your data, you should immediately contact the Data Protection Officer of Integration Fox.

Integration Fox syncs these data in a secure and safe manner and implemented appropriate technical and organizational measures to protect these data in accordance with the GDPR and all applicable Data Protection Laws and Rules. These measures ensure a level of security appropriate to the associated risks and the nature of the personal data and take into account the state of the art, the nature, scope, context, and purposes of the processing, as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons. These measures include pseudonymization, anonymization, and encryption.

Integration Fox will never share synced data or use synced data for its own benefit and will keep it in strict confidence.

Note that Integration Fox syncs between several online tools and apps. We are not responsible for the privacy policies of these tools and apps. Please review the privacy policies of such third-party tools and apps. This policy does not address the privacy of information practices of any third parties.

4. Data provided by yourself

Data you provided by yourself will be used by Integration Fox for the purpose of operating the Application and providing our services to you. It is possible that your permission will be requested to use your data for certain other purposes. You can approve or reject this request. If you opt for specific services or communications, e.g. an e-newsletter, you can cancel your subscription for this at any time by following the instructions given in each communication. If you decide to unsubscribe from a service or communication, we will delete your data as soon as possible.

It is possible that your personal data will be supplemented with other data that the Application automatically collects, such as certain data concerning its interactions with visitors that facilitate operation, management, and planning. Some of this information may constitute personal data such as your browser type, operating system, IP address, domain name, number of times you visited the Application, dates, etc. These data may be collected via cookies and other tracking technologies. We use this information to monitor and analyze the use of the Application and the services and for the Application’s technical administration, to increase our Application’s functionality and user-friendliness, and to better tailor it to our visitors’ needs.

Under no circumstances do we share your personal information with third parties for their marketing purposes. However, your personal data will be shared with all parties having a need to know them for the operation of the Application.

Integration Fox processes all data in accordance with this policy and with the GDPR and all applicable Data Protection Laws and Rules.

5. Inspection, correction, deletion and objection

In case you have an account within the Application, you can access your contact details at any time by logging in with your username and password to the Application. Certain users may create more users with different privilege levels within their account. It is the responsibility of the user that creates other user accounts to choose the level of access each user should have. Once these new users log into the Application this policy applies to them. If you want to correct or update your personal data, you can contact the person that created your account.

In case you have no account in the Application, you can request a copy of your data that Integration Fox processes. You can do so, by sending a letter with a copy of your identity card to our Data Protection Officer. In the event that you would like additional copies, an administrative fee will be charged.

Integration Fox will not retain your data longer than is necessary to fulfil the purposes for which it was collected or as required by applicable laws or regulations.

You have the right, if you have good reasons, to have your personal data removed. If you have grounds for this, you can also object to the use of your data. Integration Fox will study your request and comply if possible.

If you wish to make use of these rights, please send a letter to this end with a copy of your identity card to our Data Protection Officer at privacy@integrationagent.io.

6. Security

Any personal data stored on the Application is treated as confidential. All information is stored securely and is accessed by authorized personnel only. Integration Fox implements and maintains appropriate technical, security and organizational measures to protect personal data against unauthorized or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure. To ensure the confidentiality of your data, Integration Fox also uses professional firewalls and security passwords. However, you must ensure that the computer you use is adequately protected against malicious software, such as trojans and viruses.

The sending of certain data, such as emails, SMS, personal data and the like, to Integration Fox is always at your own risk. Integration Fox endeavours to ensure that the transfer of this data takes place in a secure manner, but is in no way liable for any damage that might result from the loss of certain data and/or from the interception of this data by a third party. The software needed in this regard must be installed and care must always be taken with regard to the use and communication of your personal data.

Physical Servers

Integration Fox operates on the AWS infrastructure. For detailed information about AWS cloud security, click here, or for AWS compliance certifications, click here.

Employees

All Integration Fox employees undergo a background check. Additionally, anyone with access to security-sensitive information, such as those in engineering, services, support, and operations, must use LastPass with multifactor authentication for credentials management. Engineering staff with production system access also receive annual security training. Access rights for all employees are limited to only what's necessary for their job function.

Application

Integration Fox's platform is built on top-tier technology frameworks and follows secure software development practices. All changes, whether bug fixes or new features, are rigorously tested and reviewed. The production and testing environments are kept separate, and customer data is never used in QA or developer testing. Security-related bugs receive top priority, and thorough analyses are conducted for major issues. Regular vulnerability and penetration tests are performed, and external security researchers are engaged. Access to the web app requires a username and password, while API access is protected by bearer tokens, both requiring SSL.

Customer Data

Integration Fox stores core application data in a high availability database cluster, with daily backups. Sensitive credentials are encrypted via AES 256, and the decryption keys are stored separately. The external data being integrated may temporarily reside in the primary application database or Amazon S3, never for more than 30 days. It's kept for error recovery and transit safety. 

7. Removal

Your data will not be stored longer than necessary for the purposes for which we process them.

In case your personal data are provided under an agreement with us, they will not be kept longer than necessary for the fulfilment of that agreement. If your data are provided on the basis of your consent, processing will be stopped as soon as practically possible when you withdraw your consent. If your personal data are processed on the basis of a legal obligation or in the legitimate interest of Integration Fox, they will be retained for as long as necessary for this purpose.

8. Other Applications and apps

The Application may contain links to other Applications and apps. Integration Fox cannot guarantee that these Applications and apps comply with a privacy policy that complies with the applicable regulations and legislation. It is recommended that you check this yourself by consulting the privacy clauses that appear on such Applications.

9. Cookies

Integration Fox uses cookies on the Application to optimize user-friendliness and our communication with you. It does so using this cookie policy. This policy has been drawn up with the purpose of informing you correctly and clearly about the use of cookies and obtaining your permission to use them.

By visiting and/or using the Application, you declare your agreement to the use of cookies in accordance with this policy. We reserve the right to change this policy at any time and will keep you informed thereof by publishing a notice through the Application. However, it is recommended that you regularly check this policy for any changes. If you do not agree with any of the changes, you should stop using the Application. If you continue to use the Application, you automatically agree to the changes.

10. What are cookies?

A cookie is a small text file that your browser saves on your device. The cookies allow us to store information on the server so that we can optimize the Application, and they also allow us to perform analyses on the Application and to analyse performance.

A cookie consists of a (unique) number or value.

11. Objection

If you do not wish the Application to install cookies, you can set your browser to notify you that a cookie is being installed or such that the collection of cookies is not possible. However, it is possible that as a result of this you will not be able to use all the features of the Application or that the Application will not function optimally.

12. Overview of cookies

The Application uses the following cookies:

• Necessary and functional cookies: These are essential and help you navigate the Application. Blocking these cookies may significantly reduce your experience when visiting the Application.
• Performance cookies: Performance cookies help us to understand the behaviour of the visitors and users of the Application. This allows us to improve the Application and our services. We use performance cookies of Google analytics and Google Adwords.  All of these performance cookies are managed by third parties, and we refer to their own privacy notifications for further information. These cookies will be preserved for a maximum period of one year. The information generated by these cookies about your use of the Application may be stored outside the European Economic Area.

13. Data Protection Officer

Integration Fox has a Data Protection Officer who is responsible for matters relating to privacy and data protection. This Data Protection Officer can be reached at the address mentioned under article 1 and via privacy@integrationfox.com.

14. Changes

We reserve the right to change this policy at any time and will keep you informed thereof by publishing a notice through the Application. However, it is recommended that you regularly check this policy for any changes.

15. Questions about this policy

If you have any further questions regarding the data Integration Fox collects, or how we use it, then please feel free to contact our Data Protection Officer.